- Prior to installing: Before you begin the installation process, it's crucial to wash your hair. Doing so will enable you to identify any potential problems, such as shedding or matting, at this initial stage.

- General hair brushing: For regular hair brushing, use our detangling brush to gently work through your hair, focusing on small sections to prevent excessive pulling.

- Washing: Wash the hair with lukewarm water and a deep-cleansing shampoo. Rinse thoroughly and leave the conditioner on for 10 minutes for optimal results. We recommend using moisturizing conditioners for dry hair.

- Drying: After washing, pat the hair dry with a towel gently, avoiding rubbing, and steer clear of high-heat blow dryers. Opt for air-drying instead for the best results.

We offer free shipping for all orders or Insured Express Shipping (Protection against loss) for $9.95 upon checkout. Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

🇺🇸 USA : 7-15 business days

🇬🇧 UK: 7-18 business days

🇦🇺 Australia: 7-18 business days

🇨🇦 Canada: 7-18 business days

🌍 Europe: 7-18 business days

🌏 Rest of world: 14-20 business days

Once it's shipped out, please allow 7-15 business days (to be safe) for domestic US shipping and 14-20 days for worldwide shipping.

Feeling uncertain about your hair color choice?

Don't worry! We provide a free color matching service. Just send us some photos of your hair and our dedicated team will help find the color that best suits you!

Contact us at support@hiaraextensions.com, and typically, our support team responds within 24 hours, often even quicker!

We won't rest until you're satisfied with your selection. Making sure you're happy with your order is our number one priority!

We love our hair pieces and we're confident you will too! In case things don't go as planned, our return and refund policy is designed to make things as easy as possible for you.