How would you describe the quality of the hair?
What if I pick the wrong shade?
Don't worry, we’ve got you! Take advantage of our complimentary color-matching service by sending us a few pictures of your hair, and our hair team will help identify the perfect shade.
In the rare event that the selected color isn't an exact match, enjoy hassle-free exchanges at no extra cost. Your satisfaction is our top priority, and we're going the extra mile to make sure you are delighted.
Can I use heat styling tools on the hair?
Feel free to use your hairdryer, straighteners, and curling wands on your extensions to create a range of fabulous looks. Yet, keep in mind, just like your own hair, using less heat is better to keep it pristine.
How does the guarantee work?
Shipping & Returns
Each Hiara Halo Set is handcrafted to ensure we achieve the highest quality product for our cherished customers.
We offer free shipping for all orders or Insured Shipping (Protection against loss) for $9.95 upon checkout.
Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
🇺🇸 USA : 7-12 business days
🇬🇧 UK: 7-15 business days
🇦🇺 Australia: 7-15 business days
🇨🇦 Canada: 7-15 business days
🌍 Europe: 7-15 business days
🌏 Rest of world: 14-20 business days
Once it's shipped
out, please allow 7-15 business days (to be safe) for domestic US shipping and 7-15 days for worldwide shipping.
How do I initiate a refund?
Can I cancel my order?
We aim to make your shopping experience seamless and flexible. If you need to cancel an order, please reach out to us as soon as possible using the same email address associated with your purchase.
•Before Shipment: If your order has not yet been shipped, we will process your cancellation and issue a full refund immediately.
•After Shipment: If your order has already been shipped, you can still cancel it. Once you receive the items, please return them to us, and we will issue a refund once the returned items are processed at our warehouse.
